Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
Nothing on this page limits those rights.
Faulty, damaged or incorrect items
Contact support@optimizenutrition.com.au within a reasonable time of receiving your order, with your order number and a photograph of the item and its batch code. We will arrange a replacement or refund and cover the return cost.
Change of mind
Unopened packs can be returned within 30 days of delivery or pickup — contact us first and we will explain the return arrangements. Because these are consumable food products, we cannot accept a return once a pack has been opened or its seal broken. This is a health and safety limit, not a limit on your consumer guarantees.
A 30-day change-of-mind return applies to unopened packs only; return shipping is arranged with us and your statutory consumer guarantees remain in place regardless.
Cancelling a preorder
You can cancel an unpaid checkout yourself at any time from Your account.
For a paid preorder, contact us to request cancellation or discuss a change to the dispatch estimate. Your Australian Consumer Law rights remain in place.
How refunds are paid
Refunds are returned to the original payment method through Stripe. Your bank decides how long it takes to appear, usually within a few business days.